When the eyeliner first arrived in, I think, mid/late February I was in love, it went on so smooth and felt so nice. Within two weeks it started drying out to the point of cracking, and eventually became hard to work with. I always closed it right after using, so not sure what the issue was.
I emailed support in April to ask if there was something I could do differently to prevent more drying or add to it to rehydrate, they told me eyedrops might help and ended up sending me a replacement(appreciate that). The eyedrops didn't work, and once the first one became so dry and cracked I couldn't use it, I moved on to the new one. Which already had a long, dry crack in it upon opening.
Now, eight months later and I can scrape off a layer to reveal the tiniest bit of usable product, but I'm getting to the end of being able to do that.
Please fix whatever is going on, I've seen other reviews saying the same thing. Kinda crazy the use by date is 12months when its not even usable after 4.
2nd time buying this bc I love it so much. Once it sets, it does not budge. Love how black and deep it is and how easy it is to use.
The good: this eyeliner paired with the precision liner brush makes for a super easy eyeliner application. I’ve never been able to achieve a super sharp wing until using this product.
The not so good: I only ran into this problem rather recently, but wearing this eyeliner for a couple hours leaves me with smudges around my eyes, even though I don’t touch my face at all. This might be due to recent changes in temperature and the fact I live in a humid climate, but I spend most of my time in an air conditioned office, and don’t spend more than a couple minutes at a time outside. I will try experimenting with setting powders/spray to see if that fixes the issue.
I was really excited for the brown shade for more natural looks. It was great at first and I kept it closed tightly in a drawer with the little paper shield on it every time I stored it. However, within several months it became too dry to use anymore. Since I only wear makeup for special occasions, I got very little use out of it and most of it is now wasted. I really hope you can make it in a pencil format or reformulate it to stay wet enough for use. I have the black eyeliner pen as well and that is still going strong. But I really wanted a brown in my collection as well.
This was my second time ordering the hotline gel liner. The first time I got it, it was absolutely incredible. Opaque, creamy, and long lasting. However, this second time I got it, when it arrived it was already completely dried out and unusable. It had dried out to half its original size and was hard as a rock. I tried to use an activator to get it to come back to life, but it was too dried out for even that to work.