FAQ

All Trixie Cosmetics products are cruelty free.

Vegan products are marked as vegan in their descriptions.

Please allow 1 to 5 business days for all orders to be fulfilled (with exceptions to holidays, launches, and periods of high volume, here we ask that you allow 5-10 business days for us to fulfill). For more information please see our Shipping Policies

Items marked as “pre-order” are not currently in stock at our facilities but are in production and will be shipped to you as soon as we receive them. Orders containing a pre-order item will not ship until all items in your order have arrived to our warehouse.

You'll receive tracking information via email once your product ships.

Please email us via the contact page.

Pressed pigments are pigments that are pressed directly into a pan. Unlike eyeshadow, shades that are marked “pressed pigment” are not intended for use in the immediate eye area. Pressed pigments are commonly found in vegan palettes, as they contain dyes that replace the carmine found in some non-vegan eyeshadow shades. Certain dyes found in pressed pigments may stain people with sensitive skin or when used in excess. These shades can be safely used anywhere else on your face. Try using a pressed pigment as blush or underneath your brow! Pressed pigment shades are indicated on a palette’s product page as well as the palette’s outer box.

Yes, but we are not currently accepting PR list applications.

Check out our retailers page for more ways to shop our products.

Trixie Cosmetics ships worldwide!

International orders shipped via USPS first class mail are typically delivered within 3-10 weeks, but may take longer to arrive. Thank you for your patience.

Once an international order has left the United States, the order is turned over to the local postal service for your country. For questions regarding the tracking and status of your order, once it has left the United States, please direct your inquiries to your local postal service. You may use your USPS First-Class International Tracking number as a reference.

Certain countries require a customs fee be paid for any merchandise purchased outside of your country. We are not responsible for applicable customs fees. Failure to pay customs fees may result in your item being rejected entry and being returned back to our warehouse. For more information regarding returned orders please read our “Return Policies” section below.

Please note: We are only able to process returns once an item has either been returned to our warehouse or once 10 weeks has passed from the initial ship date.

Please refer to our Shipping & Returns page

We recommend domestic customers order by the following dates for delivery before Dec 24*

USPS Domestic Shipping - order by Dec 12
UPS Ground - order by Dec 12
USPS 2nd Day Air - order by Dec 16

*Delivery times may vary. Packages may encounter holiday related delays once they are in transit.In order to receive your package before Dec 24, we recommend ordering as early as possible.